Member Consultant II

Target Pay Range for this position is $26.00 – $32.12 hourly. Compensation decisions are determined based on job‑related skills, experience, education, and training. In addition to base salary, performance‑based incentives are available.

• 401(k) Company Match up to 3% (4% annual contribution by BECU)
• Medical, Dental, and Vision (family contributions also)
• Paid Time Off (PTO) and Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off and donation match

• Provide exceptional member experience and sales consultation, including business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents for outbound and inbound call center activities, ensuring member needs are fulfilled.
• Assist the community with financial wellness through education programs, budgeting, debt management, or access to financial planning resources.
• Deliver the same high‑quality service to multiple POD branches through required rotation.

• Work within a pod of nearby branches in BECU’s East District.
• Rotate across all pod branches for up to the first year or longer as a core expectation.
• Maintain a minimum of one year in the role, POD, and schedule before pursuing other opportunities within BECU.
• Undergo a 12‑week in‑house training program at the Tukwila Financial Center.
• Be able to commute between branches and training location.
• Adapt to varying schedules and branch assignments with at least 30 days' notice.
• Work flexible shifts Monday–Friday (8:00AM–6:30PM) and up to three Saturdays per month (8:30AM–1:30PM).

• Bachelor’s degree or equivalent related experience.
• Minimum two years of experience in a sales‑oriented, financial, or retail environment.
• One year of experience in a financial institution.
• Spanish language fluency (highly desirable).
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
• Strong proficiency and comfort learning new systems and programs, with the ability to navigate multiple systems simultaneously.
• Ability to successfully complete 12‑week in‑house training program after hire.
• Comprehensive understanding of credit union objectives, product and service solutions.
• Knowledge of state and federal laws and regulations related to membership, deposit, and loan products.
• Excellent verbal and written communication skills for daily member interactions.
• Problem‑resolution, negotiation, organizational, multi‑tasking, and peer‑coaching skills.
• Ability to work flexible shifts.

BCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.