Investigator 3: Insurance Services​/Hybrid

This position is currently scheduled for telework, but the incumbent may need to report to the office in Olympia a few times a year based on business and management needs.

The ideal candidate for the Investigator 3 role within the Insurance Services Fraud Investigations Unit is a seasoned professionals with a strong background in complex fraud investigations, particularly within government benefit programs. They possess a deep understanding of investigative methodologies, including cross match technology, skip-tracing, and multi-source lead development.

Their experience enables them to navigate sensitive and high-stakes cases with discretion and precision, often involving multi-jurisdictional coordination and intricate schemes spanning multiple entities.

This candidate demonstrate exceptional analytical acumen and a keen eye for identifying patterns of criminal activity, vendor fraud, and systemic malfeasance. They are adept at synthesizing data from diverse sources—public tips, agency referrals, and internal systems to build comprehensive case files that support adjudication and enforcement. Their investigative work is thorough, methodical, and aligned with the CCD’s mission to safeguard the integrity of the Employment Security Department’s benefit programs.

Beyond technical expertise, the ideal candidate is a collaborative team player who contributes meaningfully to the unit’s data collection and strategic efforts. They are committed to public service, uphold the highest ethical standards, and thrive in environments that demand critical thinking, resilience, and sound judgment. Their work not only uncovers fraud but also strengthens the department’s ability to prevent future losses.

• Investigate complex cases of identity theft, workers compensation fraud, incarceration fraud, vendor fraud, tips from the public, death records, failure to respond issues, missing employer, and out of country issues

• Interview claimants, victims, and witnesses regarding identity theft, workers compensation fraud, incarceration fraud, vendor fraud, tips from the public, death records, failure to respond issues, missing employer, and out of country issues

• Conduct complex investigations involving more than one claimant, victim, and/or issue including those of possible or probable fraud

• Develop and provide training and/or technical assistance to employers, claimants, and agency staff on state and federal fraud laws, rules, policies, and procedures under title 50 and 50A of the Revised Code of Washington

• Advise ESD claims staff of processes used in Fraud Prevention to identify fraud cases for referral to the Customer Compliance Division Investigations Unit

• 5 years equivalent education/experience as an investigator with a criminal justice government agency or private organization or other directly allied field

• Must include 3 years of field experience

• OR Two (2) years’ experience as an Investigator 2

• OR Equivalent education/experience

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

• Organizational
  
  Skills:
  
  Ability to manage and track assignments effectively

• Data Management Expertise: Proficiency in maintaining accurate production records

• Conflict Resolution Expertise: Proficiency in employing alternative dispute techniques;
  Mediation
  
  Skills:
  
  Ability to resolve disputes amicably

• Process Improvement Expertise: Ability to refine investigative methods;
  Analytical
  
  Skills:
  
  Proficiency in assessing and enhancing investigative efforts

• Investigative Expertise: Ability to manage complex investigations;
  Attention to Detail:
  Proficiency in handling sensitive inquiries discreetly and accurately

• Initiative: Ability to address unanticipated organizational needs;
  Versatility:
  Proficiency in adapting to diverse responsibilities effectively