On-call Crisis Responder II

Employer

City of Kirkland

Salary

$53.06 - $62.00 Hourly

Location

Kirkland, WA

Job Type

Seasonal

Job Number

Location

Regional Crisis Response

Opening Date

12/10/2025

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

N/A

Job Summary

Note:
This is an On-Call position that is not eligible for benefits.

Being an on-call employee means that your work schedule is not guaranteed, hours worked could range from 0 - 40 hours a week, depending on office needs. All hours worked are subject to Department of Retirement Services and Affordable Care Act reporting requirements. More information will be shared during the interview, and we encourage questions about the program.

The On-Call Crisis Responder II position will reside in the Regional Crisis Response (RCR) Agency and report directly to the Crisis Responder Supervisor.

The On-Call Crisis Responder II serves as needed on a team of other citywide community responders as part of the RCR Agency, which provides a consolidated and standardized mobile crisis response program operating throughout the jurisdictions served. The RCR Agency is an inclusive organization that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity.

Crisis Responders use evidence-based practice that promotes well-being through assessment, brief intervention, referral to services, and prevention. Crisis Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members.

The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.

Distinguishing Characteristics: The On-Call Crisis Responder II is the journey-level position within the Crisis Responder job series. This classification is reserved for those who hold an independent clinical practice license from the State of Washington Department of Health. An employee in the On-Call Crisis Responder I will move to the On-Call Crisis Responder II classification when they are able to demonstrate that they have become independently licensed by the Washington State Department of Health.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Respond to 911 calls for service in the community, both within a team or independently:
  • Conduct ongoing biopsychosocial assessments of community members:
    • Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran's Benefits)
  • Thoroughly document all encounters in accordance with policy and professional standards
• Complete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department training

Knowledge,

Skills and Abilities

• Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
• Knowledge of the principles of behavior and motivation.
• Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
• Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare, and Medicaid.
• Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
• Skilled in professional writing and communication.
• Ability to adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
• Ability to understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
• Ability to commit to working with the team to analyze outcomes and challenges.
• Ability to work effectively as a member in formal and informal teams.
• Ability to understand the interests and concerns of others and able and willing to share and receive information.
• Ability to meet the…