Case Worker

Job Summary

The City of Kirkland's Fire Department is seeking to hire a Case Worker I for the Mobile Integrated Health (MIH) division.

Why Kirkland? Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have a big‑city vision while maintaining a small‑town, community feel. If you are a candidate who wants to join an organization looking to innovate into the future, the City of Kirkland is the place for you.

Competitive wages:
We strive to maintain competitive compensation packages that reflect the knowledge, skills, and abilities of our employees. Awesome benefits:
The City offers benefits unmatched by most other employers. Childcare programs:
The City has agreements with two local childcare providers that offer discounted rates at 10 locations within 20 miles of Kirkland. Training and career development:
The City believes in developing employees and will provide access to training opportunities based on your position, skills, and interests.

The role of the Case Worker is to mitigate the impact of chronic 911 callers and to better protect our most vulnerable residents. The Case Worker facilitates access to social services and non‑emergency medical services for vulnerable adults and families in crisis encountered by 911 responders within the Fire Department.

• Follows up with clients and makes in‑home visits to meet, interview, and assess residents after an initial encounter, referral, or response at the request of police, fire, or other authorized entities. Conducts biopsychosocial assessments when needed.
• Serves as one of the Department's subject‑matter experts on social and human services.
• Establishes and maintains relationships with outside agencies who are partners in guiding 911 callers toward appropriate medical and social services.
• Participates in the development of the Department's performance metrics, tracking, and referrals related to the Mobile Integrated Health team.
• Promotes best practices in treatment approaches, support systems, and interventions through trainings that support clinical competency, culturally relevant practices, and appropriate technology use.
• Works with adult family homes, assisted living facilities, group homes, skilled nursing facilities, and other care facilities to improve client outcomes.
• Works with City personnel who encounter and refer vulnerable individuals in need of assistance in their care, safety, mental or physical health issues.
• Keeps timely and organized progress notes on individuals enrolled for services.
• Uses clinical experience and expertise to inform evaluation, case management, coaching, and advocacy decisions with clients referred to MIH.
• Monitors and finds solutions for callers who are deemed "high users" of the 911 system.
• Provides proactive leadership to foster understanding and teamwork in the area of community response.
• Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.
• Completes and maintains training requirements as established by the Department.

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.

• Skilled in tracking client progress outcomes and use of data systems for case management and outcome tracking.
• Knowledge of HIPAA and RCW's and other laws related to the maintenance, retention, and confidentiality of patient records.
• Skilled in applying a trauma‑informed care approach with people of diverse backgrounds.
• Knowledge of the principles of behavior and motivation.
• Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
• Knowledge of local, state, and federal social service programs and eligibility criteria, including veteran‑specific programs, Medicare and Medicaid.
• Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
• Knowledge of business letter writing, e‑mail communications, and report preparation.
• Understand in…