Front Office Associate II Job Kirkland area,Washington USA,Healthcare

RAYUS now offers Daily Pay! Work today, get paid today!

The pay range for this position is $21.00 - $26.63 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate II to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate II, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

In addition, this role serves as a resource to the front office team and other departments, and completes special projects as assigned.

This is a full-time position working 40 hours per week;
Shifts are Mondays 9:00am - 5:30pm and Tuesday through Friday, 11:30am - 8:00pm.

ESSENTIAL DUTIES AND RESPONSIBLITIES: (60%) Registration

Greet and checks-in patients scheduled for imaging services; processes payment as needed

Answer phones and handles calls in an efficient and friendly manner

Field phone calls appropriately for Center Team Members

Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information

Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup

Order office supplies as needed

Maintain supply of patient information sheets

Push patient imaging via electronic interfaces

Complete patient appointment confirmation calls and provide preparation instructions to patients

Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

Enter and submit patient exam orders

Verify patient exam orders match exam schedules

Schedule referrals and ensures proper authorizations are obtained

Schedule walk-in patients

Process requests for image orders and CDs from both the referring physicians and patients

Maintain an up-to-date and accurate database of all current and potential referring physicians

(15%) Insurance

Verify patient's insurance coverage

Pre-certify all patient exams with the patient's insurance company

Obtain insurance authorizations

Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Team Support

Function as a mentor/resource to the team and other departments

Assist with the onboarding and training of new FOA team member hires, as applicable

Support process improvement initiatives to improve accuracy and patient experience

Assist with special projects as assigned

(5%) Completes other tasks and projects as assigned

Function as a mentor/resource to the team and other departments

Assist with the onboarding and training of new FOA team member hires, as applicable

Support process improvement initiatives to improve accuracy and patient experience

Assist with special projects as assigned

Required:

High School Diploma, or equivalent

Two (2) years' Customer Service experience

One (1) year experience in medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities

Proficient in using computer systems and typing

Working knowledge of Microsoft Office Suite;
Outlook, Word, Teams, Excel

Preferred:

Medical terminology and office…