Spa Receptionist

The Woodmark Hotel, nestled along the serene Lake Washington, is seeking a professional and welcoming Spa Receptionist to join our dedicated spa team. Our hotel epitomizes luxury, providing upscale accommodations and exceptional services designed for an elite clientele. As a Spa Receptionist, you will be the initial point of contact for our spa guests, ensuring their experiences start off perfectly. We are looking for someone who embodies our commitment to superior service and who can enhance our guests' experiences with their warmth and efficiency.

Responsibilities

• Greet guests warmly and provide them with prompt and courteous service.
• Schedule appointments, manage reservations and answer guest inquiries about spa services.
• Provide detailed descriptions of spa treatments, packages, services, and promotions to guests.
• Maintain a clean and organized reception area that reflects the luxury standards of The Woodmark Hotel.
• Process transactions and handle billing queries with accuracy and confidentiality.
• Keep accurate records of guest appointments and preferences to provide tailored services in future visits.
• Coordinate effectively with spa staff to ensure seamless service delivery.
• Uphold the privacy and security standards of the hotel and spa at all times.

Required Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in managing reservations software and Microsoft Office applications
• Ability to handle sensitive information with discretion
• Keen attention to detail