General Manager - National Park Inn

78,250.00 USD Annual

The General Manager is responsible for the direction of all National Park Inn team members in providing a consistently high standard of excellence in guest service, cleanliness, and product presentation. This is a hands-on position that leads and inspires associates and supervisors daily. The General Manager cultivates a team environment that focuses on guest hospitality and attention to detail. The General Manager motivates, participates and instills accountability to achieve the highest level of team performance.

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.
• Train, on-board, and schedule staff.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.
• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
• Attend and participate in National Park Service Periodic Evaluations, Public Health Inspections and Safety/Environmental meetings.
• Manage payroll and applicable site-specific budget.
• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
• Ensure strong attention in food presentation, portion controls, and quality of product.
• Work closely with the Retail Operations Manager to ensure gift shop stock levels are at a seasonal optimum to maximize revenue, and cleanliness of the operation.
• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
• Forecast and analyze sales, labor, and profit. Ensure compliance with established budget.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Director of Operations and Park General Manager of all unusual events, circumstances or other safety/quality/guest issues.
• Act as Company’s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

• High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.
• Two years restaurant and hotel experience required.
• National park hotel operations experience strongly preferred.
• Able to learn and use POS system including computerized cash register and credit card terminal.
• Possess Serv Safe Manager and MAST/TIPS certifications.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.
• Able to sit and stand for…