Senior Info Sec Operations Engineer | OKTA | IAM

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

** The Service Now Security Organization (SSO)*
* The Service Now Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

** What you get to do in this role:*
* +

Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)

+ Production experience building Python automation scripts (testing, error handling, logging, observability)

+ Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)

+ Familiarity with Service Now ITSM, workflow automation, and integrations (MCP servers, Flow Designer)

+

Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)

+ Exposure to Splunk, Grafana, or similar observability platforms

+ Dev Ops/Git Ops experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure

+ CISSP, CISM, or equivalent IAM certification

+ Background in FedRAMP-compliant environments or similar compliance frameworks

+ Solid experience in Agile development processes and Dev Ops culture

+ Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation

** To be successful in this role you have:*
* + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments

+ Deep operational experience with two or more of:
Active Directory, Entra , LDAP, Okta, PAM (Cyber Ark/PBUL)

+ Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but Power Shell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity

+ Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)

+ Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows

+ SQL fluency for data analysis and troubleshooting

+ Familiarity with ITIL practices (incident, problem, change, service request management)

+ Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments

+ Strong documentation and communication skills; ability to translate technical details into executive-ready briefs

+ Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)

+ Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations

+ Proven problem-solving and analytical skills with excellent written and verbal communication abilities

+ Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams

** Security Jobs*
* For positions in this location, we offer a base pay of  **$161,300 - $274,200** , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

** Work Personas*
* We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work…