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Healthcare SaaS Product Support Specialist
Job in
Kirkland, King County, Washington, 98034, USA
Listed on 2026-08-22
Listing for:
Long Tail
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Long Tail Health Solutions Inc. is seeking a Product Support Analyst to be the frontline for customer issues related to Appeal Assist and Care Assist. You will triage, resolve simple tickets, and escalate complex problems with clear reproduction steps.
You will maintain ticket records, communicate updates to customers, and help grow our knowledge base as part of a growing support function under the Director of Product Support. 1-3 years in SaaS or healthcare tech preferred.
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