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Senior Manager, Customer Experience Transformation Advisory
Job in
Kirkland, King County, Washington, 98034, USA
Listed on 2026-08-22
Listing for:
Accenture
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Accenture is seeking a senior leader to drive customer support transformation for financial services clients. You will evaluate current offerings, quantify value, and lead cross-functional teams to redesign processes and technology stacks for optimal customer experiences.
Responsibilities include advising on CCaaS, CRM, and GenAI use, measuring success, and building long-term client partnerships while growing your own expertise. Travel as required, with residency near an Accenture office.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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