Senior Manager Product Management Cloud

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Kirkland, WA or Pacific Time Zone locations preferred with hybrid work personas.

Team

The Service Now Cloud Platform PM team is responsible for defining the strategy and roadmap for how Service Now is deployed, operated, and experienced across commercial, sovereign, partner-hosted, and customer-operated environments.

Service Now Cloud is the foundation that powers our global SaaS business. As Service Now continues to expand its cloud footprint, evolve its architecture, and support increasingly complex customer requirements, we are looking for an experienced Product Manager to join our team and drive the strategy and execution of our Cloud Platform portfolio.

This role requires someone who thrives in ambiguity, takes ownership beyond formal organizational boundaries, and consistently focuses on outcomes over roles. Success often means stepping outside traditional product management responsibilities to unblock strategic initiatives, drive alignment across teams, and ensure critical business objectives are achieved.

You will be a key member of a small team responsible for shaping the future of Service Now's cloud platform strategy and enabling the company's next phase of growth.

What you get to do in this role:

• Drive Cross-Functional Execution:
  • Work across engineering, operations, security, legal, compliance, infrastructure, and go-to-market teams to deliver strategic platform initiatives.
  • Build alignment across diverse stakeholders and drive decisions in complex, highly matrixed environments.
  • Communicate priorities clearly and effectively to executive, technical, and customer-facing audiences

• Influence Product and Business Direction
  • Evaluate customer requirements, regulatory trends, cloud industry developments, and hyperscaler capabilities to inform strategic investment decisions.
  • Integrate customer feedback, business priorities, and technical constraints into clear product recommendations and execution plans.
  • Develop executive-level recommendations and communicate complex tradeoffs across technical, operational, and business stakeholders.

• Support Customer and Business Growth
  • Partner with field teams on strategic customer opportunities and cloud-related discussions. Serve as a trusted subject matter expert for Service Now's cloud platform.
  • Support market expansion initiatives, regional growth strategies, and evolving customer requirements.

• Lead Through Ownership (one of the most important parts of the role)
  • Serve as the accountable owner for strategic initiatives, driving outcomes regardless of organizational boundaries, ownership ambiguity, or functional silos.
  • Identify and close execution gaps across product, engineering, operations, compliance, go-to-market, and marketing teams.
  • Take initiative to lead work streams outside traditional role definitions when necessary to ensure successful outcomes.
  • Demonstrate flexibility and adaptability by stepping into areas where additional leadership is needed and helping the broader team execute against business priorities.

To be successful in this role you have:

• Experience in…