Business Systems Analyst - Conversational AI/IVR/IVA
Listed on 2026-09-22
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Data Analyst
Business Systems Analyst - Conversational AI Chat Bot IVR/IVA
Location:
Stamford, CT
Contract:
Contract
Salary:
The base range for this contract position is $50 - $70 per hour, depending on experience.
- 30% Customer Experience discovery & stakeholder workshops
- 30% System analysis and cross-platform comparison (gap & capability matrix)
- 40% Business and functional requirements documentation
- Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms
- CX journey analysis, gap assessment, and business requirements definition experience
- Strong SQL skills with exposure to GenAI and LLM technologies
- Experience designing or supporting conversational IVR/IVA solutions
- Candidate must be able to effectively communicate in English (written & verbal)
- Candidate must be able to effectively communicate in English (written & verbal)
- Must have permanent authorization to work in the US
In some cases, LRS Consulting uses generative artificial intelligence ('AI') in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees.
If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact with any questions.
LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
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