Principal Product Manager, Directory

CAQH

Inaccurate provider directory data is one of the most persistent and costly problems in U.S. healthcare. Members cannot reliably tell which clinicians are in network and accepting new patients, health plans carry real regulatory exposure under the No Surprises Act and CMS directory accuracy requirements, and providers are asked to verify the same information for dozens of payers. Data Spring sits at the center of that problem.

Provider Directory is one of our highest-growth product lines, and we are investing to take it from a data asset to the market-leading directory solution for health plans.

We are seeking an experienced Principal Product Manager to own the success and evolution of Data Spring's Provider Directory product and domain. It pairs deep expertise in provider directory data and health plan directory operations with accountability for domain outcomes — from market and customer need through strategy, solution, funded delivery, commercialization, adoption, and performance. Provider Directory is the primary focus of this role, with secondary accountability for how Directory extends the broader Provider Data portfolio and our Universal Provider Data asset.

This role will identify and evaluate new market and adjacent opportunities, ensure product strategy is aligned with industry mandates and regulatory considerations, and partner closely with UX, Technology, Data Science, and delivery teams to shape ideation, roadmap formation, and solution design, then steer delivery against committed outcomes — going deep into execution detail when a release, dependency, or escalation calls for it.

The Principal Product Manager owns the roadmap, the commercial model, and the KPIs that measure adoption, revenue, margin, and directory data quality. This is a multi-team influence role, setting direction across Technology, UX, Marketing, Sales, and Account Management and leading matrixed and contracted resources without direct reporting authority. The role engages health plan executives and buyers, provider organizations, and industry stakeholders, bringing fluency in buyer needs, procurement cycles, and directory operations, including network management, data intake, maintenance, outreach, and data verification, to improve how provider information is collected, governed, validated, and used across the healthcare ecosystem.

The Principal Product Manager is a full-time, remote, exempt position and reports to the Senior Director, Product Strategy and Management – Provider Data.

• Own the success and evolution of the Provider Directory product and domain end to end, including growth of the existing Directory offering with health plans and its connection to the Universal Provider Data.
• Identify and prioritize new market opportunities through customer discovery, competitive analysis, and business cases to guide investment decisions. Translate market needs, user personas, workflows, and data use cases into solution concepts, roadmap priorities, and product requirements.
• Ensure strategy and roadmap reflect industry mandates, data governance expectations, directory accuracy and data quality standards, and interoperability requirements.
• Validate concepts with advisory groups, customers, and industry stakeholders, including proofs of concept that inform commercialization and roadmap decisions.
• Own the full product lifecycle for Provider Directory — strategy, concept, build, launch, growth, maturity, and retirement — setting the roadmap and funding case, and holding delivery teams to committed scope, timing, and outcomes while managing day‑to‑day execution when required. Serve as a subject‑matter expert and external advocate for Provider Directory, articulating strategic value to…