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Workforce Management Lead - Call Center Ops & Analytics
Job in
Kirkland, King County, Washington, 98034, USA
Listed on 2026-08-25
Listing for:
Alliant Insurance Services
Full Time
position Listed on 2026-08-25
Job specializations:
-
Management
Operations Management, Business Analyst
Job Description & How to Apply Below
Alliant Insurance Services is seeking a Manager, Workforce Management to lead the end-to-end workforce lifecycle, from long-term forecasting to real-time execution. You will head a team of analysts to ensure SLAs and contractual requirements are met, optimizing resources and maintaining audit readiness.
The role bridges operational data with strategic execution, focusing on forecasting accuracy, KPI tracking, and cross-functional collaboration with operations, training, and quality teams.
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