Aftersales Program Manager

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Date: Aug 25, 2026

Company: PACCAR

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.

PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems.

Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

The Aftersales Program Manager  serves as a strategic change agent dedicatedtoreducing vehicle dwell timeand enhancing operational efficiency at Kenworth dealer service facilities.

Reporting to the Director of Uptime, this position will drive continuous improvement at the dealer service level through Lean methodologies while coordinating cross-functional PACCAR teams and dealer partnerships to maximize customer uptime and dealer service profitability.

The position will establish collaborative relationships with dealer principals and service management while coordinating internal PACCAR functions including Service, Engineering, PACCAR Parts, Global Connected Services, Global Powertrain, and Dealer Development to optimize dealer service operations and customer satisfaction.

Lead comprehensive process improvement initiatives focused on reducing vehicle dwell time across the Kenworth dealer network using Lean methodologies and continuous improvement best practices

Conduct detailed diagnostic assessments of dealer service operations using data analyticsto identify bottlenecks, inefficiencies, and improvement opportunities

Develop and implement standardized service process frameworks that balance quality, efficiency, and customer satisfaction

Partner with assigned dealers to design and execute customized improvement action plans tailored to facility-specific operational challenges

Manage cross-functional program initiatives coordinating with Sales, Service,Engineering,PACCAR Parts,Global Connected Services,Global Powertrain,and Dealer Development to align dealer support strategies

Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World’s Best service experience

Facilitate training and coaching with dealer service management and technical teams on Lean principles, process mapping, and performance management

Establish and monitor key performance metrics related touptime,dwell time, service throughput, labor utilization, and customer satisfaction and communicate results to dealer principals and PACCAR management

Prepare detailed reports and presentations documenting improvement results, lessons learned, and best practices for replication across the network

Collaborate with the Director of Uptime to align dealer service improvement priorities with uptime objectives

Perform other duties as assigned; manage future Aftersales initiatives as neededin support ofdepartmentgoals

Education & Experience:

Bachelor's degree required, preferably in a business-related field, Engineering, or Automotive Technology; MBA is a strong plus

7 years related business experience required, preferably in process improvement, Lean/Six Sigma, dealer service operations, heavy equipment service management, or…