Renters Insurance Program Manager

Position Summary:

The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers;

produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.

Primary Responsibilities Team Supervision:
Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arise

Performance Management:
Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedback

Staffing & Development:
Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reports

Escalation & Quality Assurance:
Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the team’s work Training:
Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as needed

Preferred Provider Oversight:
Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standards

Premium Remittance Reconciliation:
Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepancies

Reporting:
Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & Insurance Continuous Improvement:
Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance compliance

Deadline Leadership:
Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standards

Team

Collaboration:

Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issues

Service Culture Leadership:
Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers

Benefits & Perks At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness Medical, Dental, and Vision Insurance Employer-paid Basic Life Insurance Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost Financial Benefits
401(k) Retirement Plan with company match of up to 4% of your eligible income

Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work Vacation accrual, with no usage waiting period upon accrual

Sick time accrual, with accrued time usage eligibility after 60 days of employment

Nine company-designated paid holidays annually

Housing Benefits Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Workplace Support Company-provided maintenance uniforms

Career Development Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications

Opportunities for professional growth and advancement within a nationally recognized property…