Retail Supervisor

Retail Supervisor

Department:
Retail Operations

FLSA Status:
Non-Exempt

Reports to:

Store Manager

The Retail Supervisor assists the management team in the daily operations of the store. Supervises and leads retail associates within the store location and works a rotational assignment supervising various retail categories, ensuring excellent customer service is provided.

Pay Rate: $23.97‑24.93/hour DOE

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensure excellent customer service for customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Provide excellent internal and external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, monitoring performance, rewarding and disciplining employees, and addressing complaints and resolving problems. Partners with People Relations as needed and appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalency but not required.
• 2 years’ experience with retail with Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

N/A

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software related to the job.

Employee must lift and carry 30‑40 pounds and perform a variety of physical tasks including standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing, climbing ladders and traveling across a variety of surfaces such as stairs, ramps and uneven terrain. Must operate computer systems, communicate effectively both verbally and in writing (including with those who have limited English skills), and maintain reliable attendance.

• Problem solving
• Verbal and written communication skills
• Time management

Employee is often exposed to noise levels consistent with a retail environment and must be able to work a flexible schedule.

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability
• Flexible Spending Accounts (FSA) plan
• Roth and 403(b) retirement savings plan program
• Paid vacation, holiday and sick time
• Limited paid time off for jury duty and bereavement leave
• Employee referral bonus
• Employee Assistance Program (EAP)
• Paid job training

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.