Retail Associate

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.

• Understand that safety is the number one priority and practice safe behaviors in everything.
• Maintain high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keep clutter free and clear egress to emergency exits, immediately correct or report any unsafe conditions or practices to Store Leadership.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times. Recognize fellow Associates using Company recognition programs.
• Assist Customers in any way necessary - be register‑trained, assist Customers with merchandise, and answer Customer questions in a polite and knowledgeable manner; greet all Customers with eye contact, smiles and "hello" throughout the store and say "thank you" with every register transaction.
• Provide prompt and efficient responses to Customers at all times; respond to Customer Service calls immediately; handle all Customer issues in a courteous and helpful way, calling a member of Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front‑end, sales floor and restrooms to maintain merchandise, customer and Team areas.
• Maintain a professional appearance and adhere to the Company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with Associates and Customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform the role, maximize productivity by executing all Store best practices and minimizing steps and touches in the workflow.

• Manage Work Processes
• Business Acumen
• Plans, Aligns;
  Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability;
  Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all Store equipment, including PDTs, registers and PC.
• Ability to spend 100% of working time standing, walking and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb,…