Clinical Case Manager

SALARY

$88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

We offer a comprehensive benefits package for Full‑Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full‑time position with benefits.

Seattle, WA (In‑Person)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long‑term housing paired with on‑site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma‑informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values‑aligned service in moments that are complex or high‑stress.

We’re looking for a Clinical Case Manager (CCM) to provide comprehensive behavioral health support to resident populations. In this role, you’ll deliver individual and group therapy, manage a caseload of 10‑15 residents, coordinate clinical services, and provide crisis follow‑up to lessen behavioral health inequities and improve wellbeing.

You’ll work as part of the Resident Wellbeing Care Team—collaborating with peer specialists, case managers, and community resource navigators—to ensure seamless, trauma‑informed care within Plymouth Housing’s supportive housing model.

• Collaborate with residents to assess behavioral health needs and develop individualized service plans.
• Facilitate access and engagement with behavioral health, substance use, and medical treatment services.
• Provide individual and group therapy, support linkage to care programs, and conduct follow‑up after crises.
• Connect residents with internal and external clinical resources as appropriate.
• Partner with Resident Wellbeing Case Managers to identify and overcome barriers to accessing care.
• Provide advocacy and assistance helping residents navigate healthcare systems and providers.
• Engage individuals using a trauma‑informed, culturally responsive approach while maintaining professional boundaries.
• Work closely with Resident Wellbeing Care Team members, including peer specialists, case managers, and community resource navigators, to coordinate services.
• Participate in multidisciplinary team meetings and contribute to behavioral health service planning.
• Maintain accurate and timely documentation of resident interactions, interventions, and service plans.

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self‑awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong clinical assessment, case management, and crisis intervention skills.
• Skilled in harm reduction, motivational interviewing, trauma‑informed care, and housing‑first principles.
• Ability to communicate clearly and effectively, both orally and in writing, with individuals from diverse backgrounds.
• Excellent organizational, time management, and problem‑solving skills with the ability to manage multiple priorities.
• Strong interpersonal skills; able to build trust and maintain professional boundaries with residents and colleagues.
• Proficient in Microsoft Office Suite and comfortable working with databases or cloud‑based systems (e.g., Salesforce).
• Adept at collecting, analyzing, and…