MOSDOH - Clinical Receptionist

Overview

A.T. Still University's Missouri School of Dentistry & Oral Health (ATSU‑MOSDOH) is seeking a non‑exempt, full‑time Clinical Receptionist on the St. Louis, MO campus. The position reports to the Assistant Director of MOSDOH Clinical Operations and will greet and direct clients and visitors, answer incoming calls, take messages, and respond to patient inquiries or complaints by referring them to the appropriate staff.

Key duties include monitoring patient flow, notifying the Operations Director/Assistant Director of any issues, and contacting dental assistant staff when patients arrive for appointments. The role also provides administrative support by preparing or editing Word and Excel documents, maintaining meeting‑room schedules, sorting mail, and completing mail, filing and general office duties as needed.

• Front Desk & Visitor Management:
  Greet clients and visitors, provide directions, and ensure they are routed to the appropriate location or staff member.
• Communication & Call Handling:
  Answer incoming calls, take and forward messages, and respond to patient inquiries or complaints by referring them to the appropriate personnel.
• Patient Flow Coordination:
  Monitor patient flow, notify the Operations Director/Assistant Director of issues, and contact dental assistant staff when patients arrive for appointments.
• Administrative Support:
  Prepare, edit, and maintain Word and Excel documents as assigned by the Operations Director/Assistant Director.
• Scheduling & Office Coordination:
  Maintain and manage meeting-room schedules and assist with general office coordination; sort and distribute mail, complete filing, and perform other clerical duties as needed.
• Performs other duties as assigned.

• High school diploma or equivalent.
• CPR Certification.
• One year of relevant work experience.
• Knowledge of EDR/EMR preferred for managing patients, computer literate, proficient in the use of word processing, Excel, e‑mail.
• Great interpersonal skills with patients, students, employees and the public; excellent communication skills.
• Must be flexible, show initiative and capable of working under pressure and getting along with a diverse population.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverage, among others. If eligible, employee‑elected benefits would begin the first of the month following the hire date. For more information, please visit atsu.edu/employment/benefits.

A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.