Assistant Director of Admission - Technology and Operations

Truman State University seeks an innovative and detail-oriented Assistant Director of Admission for Technology and Operations to lead the strategic use of technology in support of student recruitment and admissions. This position serves as part of a team that oversees the University's customer relationship management system (Technolutions Slate) to ensure efficient operations and provide exceptional user experiences.

As a key member of the Admission Leadership Team, the Assistant Director will manage the Technology and Operations team, collaborate with campus partners, and champion best practices in CRM use to advance Truman's enrollment goals.

* Manage daily operations of the Technolutions Slate CRM, envisioning ways to incorporate the use of appropriate processes as we strive to make powerful and timely connections with prospective students.

* Administer and maintain the Slate CRM environment, including user management and system configurations, in collaboration with the campus Slate Administrator.

* Design, build, and deploy portals, workflows, event templates, forms, rules, automations, queries, integrations, and reports to meet institutional objectives, in collaboration with the campus Slate Administrator and the Director of Advancement Services.

* Serve as a liaison to Information Technology Services, working with the campus Slate Administrator on any system design changes needed, as well as interfaces needed with external technology vendors and products.

* Implement CRM-based technology solutions, in concert with the campus Slate Administrator, that enhance recruitment and communication strategies.

* Train and support admission staff in the effective use of the CRM and any linked technology tools.

* Supervise the Technology and Operations team and coordinate workload, projects, and priorities.

* Oversee Slate utilization for special programs, undergraduate, graduate, transfer, and international admissions.

* Collaborate with leadership on search, lead generation, and data management strategies.

* Participate in professional development, conferences, and Slate community groups to stay current on best practices.

* Develop creative solutions for staffing, workflow, and evolving operational needs.

Truman offers an attractive benefits package including: paid sick and vacation time; paid holidays; medical, dental, vision, life and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visit (Use the "Apply for this Job" box below)..

Required Qualifications

* Bachelor's degree or equivalent combination of education and experience.

* Experience using a CRM (such as Technolutions Slate, Salesforce, Workday, etc.).

* Ability to leverage technology to improve operational efficiency, as evidenced by direct work experience.

* Demonstrated critical thinking, problem-solving, analytical, organizational, and communication skills.

* Ability to explain complex systems to stakeholders with varying technical knowledge.

* Willingness to work occasional evenings and weekends.

Preferred Qualifications

* 2+ years of experience using a CRM, preferably Technolutions Slate.

* Knowledge of any ERP systems, preferably Ellucian Banner or similar

* Previous supervisory or project management experience.

* Working knowledge of html.

* Understanding of how to write SQL queries.