Practice Manager

Kirksville, Missouri, USA

Full-time

The Practice Manager (PM) has accountability for all aspects of the location business operations. As a team leader at a people‑first organization, the PM guides their team through development programs of coaching, mentoring, and performance management. By creating memorable experiences with each patient, the PM is responsible for keeping score and driving top‑line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives.

The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the Acuity Way.

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of performance
• Sets the standard for remarkable patient services and experiences utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with the ability to recruit for long‑term sustainability
• Works closely with the District Manager to achieve and exceed financial plans for the practice
• Learns quickly and adapts to new problems; works to solve for a creative solution
• Relentlessly pursues results and development of others, sharing best practices within the AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshals resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures daily sales are reviewed, identifies gaps, and implements solutions to close those gaps
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

• 3‑5 years of professional setting background with leadership capacity
• Business degree in hospitality, business, or related experience in management field
• Excellent verbal and written communication skills
• Optician certification preferred

• 401(k) with match
• Medical/Dental/Life/STD/LTD
• Vision service plan
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays
• Benefits applicable to full‑time employees only

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.