Relationship Banker Business Specialist

Job Profile

A Relationship Banker Business Specialist within PNC's retail organization, based in Kirkwood, MO.

PNC values our people as a competitive advantage. We foster an inclusive workplace culture where employees feel respected, valued, and can contribute to the company's success. This in‑office role encourages collaboration and support; candidates are encouraged to discuss workplace expectations, branch hours, and shift details with recruiters or hiring managers.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Lead proactive lead generation and appointments inside and outside the branch, delivering a differentiated client experience from acquisition through onboarding and servicing.
• Manage and grow Business Banking relationships under 2MM in sales revenue, using client information to develop actionable sales strategies and tactics, generate quality referrals, and leverage tools and protocols to maximize results.
• Build ecosystem leadership as a Community of Influence (COI), working across partners such as PNCWM, PNC Private Bank, Business Banking, and Mortgage. Identify appropriate resources, introduce clients, and hold partners accountable for updates and follow‑up.
• Differentiate the client experience through advanced conversation skills, tailoring solutions to clients' holistic needs (deposits, lending, cash management, payments, investing). Resolve client issues courteously, escalating when needed, and advocate for clients across product, support, operations, and other departments.
• Collaborate with the branch team and manager to identify opportunities and create referrals, expanding share of wallet with consumer and business clients.
• Create client loyalty and grow share of wallet through differentiated experience, lobby engagement, and education on technology, tools, and resources. Apply product and procedural knowledge to mitigate and solve customer problems effectively.
• Manage risk by adhering to all policies and procedures, exercising sound judgment within limits and participating in daily branch operations to ensure accuracy and efficiency.

• Customer Focused – Know the values that align customer needs and satisfaction with business decisions, leveraging that information to create customized solutions.
• Managing Risk – Assess and manage risks associated with business objectives, ensuring adherence to PNC's Enterprise Risk Management Framework.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs

Roles at this level typically require a university or college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, certification, and experience (including military service) may be considered.

Bachelors

No required certifications.

Subject to background checks required by Consumer Financial Protection Bureau regulations.

Comprehensive benefits for full‑time employees include medical, prescription drug, dental, and vision coverage; life insurance; short and long‑term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement; back‑up care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program with financial incentives; paid time off (maternity/parental leave, holidays, absence days, vacation). For more information, visit

If an accommodation is required to participate in the application process, please email  with the subject “accommodation request,”…