Field Service Mechanic

Job Details Level: Entry

Job Location:

KATS - Wellsville, NY 14895

Salary Range: $26.00 - $35.00 HourlyAFirst

Call Mechanical Company

Location:

Remote - USA

This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with First Call Mechanical in 2025.

First Call Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. First Call serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, First Call is committed to building durable partnerships.

The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

First Call Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage
  - Medical, Dental, Vision,+ More (Includes some 100% Company-paid plans)
• Financial Resources-401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays-Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development
  - Company-sponsored education and career advancement programs like theFirst Call Academy , the Learning & Education Assistance Program (LEAP), and theFirst Call Progression  Program
• Generous Referral Bonusof $2,500 per referral
• Role-Specific Perks
  - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated

• Installation:
  Setting up new equipment and ensuring it operates correctly.
• Maintenance:
  Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
• Repairs:
  Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting:
  Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
• Customer support:
  Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
• Documentation:
  Keeping detailed records of services performed, assets used, and customer interactions.
• Travel:
  Frequently going to various customer sites to provide on-site service.

• Continual learning and development in the body of knowledge through First Call Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the First Call our customers make for their HVAC and mechanical needs.

This position reports to the Field Service Superintendent.

• Humble – Communicate and listen to other team members.
• Curious – Wants to learn and willing to be coached.
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet the physical demands of the role, including lifting
  50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
• Work overtime, weekends, and holidays, as required.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the…