Front Office Assistant

DR. RAMON O. FORTUNO-RAMIREZ/Carrousel Therapy is a well-established medical practice based in Florida, USA. The company operates from its headquarters at 1906 N John Young Pw Kissimmee, FL, focusing on providing exceptional healthcare services. With a strong commitment to patient care, the practice serves the community with professionalism and a patient-centered approach. RAMON O. FORTUNO-RAMIREZ MD is dedicated to fostering a supportive work environment for its team members.

This is a full-time, on-site role for a Front Office Assistant located in Kissimmee, FL. The Front Office Assistant will be responsible for greeting and assisting patients, managing appointment scheduling, handling phone calls, and maintaining a professional check-in/check-out process. Additional tasks include updating patient records, coordinating with the clinical team, and ensuring a welcoming and organized office environment.

• Proficiency in patient scheduling, appointment management, and multi-line phone systems
• Strong organizational skills with the ability to maintain updated records and a clean front desk area
• Excellent interpersonal and communication skills to provide outstanding customer service
• Familiarity with medical terminology and electronic medical records (EMR) systems is a plus
• Basic computer skills, including knowledge of Microsoft Office Suite
• Ability to work effectively as part of a team in a fast-paced healthcare environment
• High school diploma or equivalent; previous experience in a front office or administrative role within a medical setting is preferred
• Strong attention to detail and a commitment to maintaining confidentiality at all times