Funeral Service Assistant; part-time

Job Overview

Provides clerical and administrative assistance supporting funeral operations. Performs general duties such as meeting the general public, answering questions, providing information on funeral and cremation topics, handling phone calls courteously, and assisting at funeral, memorial and other services as requested by funeral home clients and management. Attendance at monthly staff meetings is expected.

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families; ensures proper care and storage of these items.
• Prepares documents related to services, cremations, maintenance, and other administrative tasks as directed by management.
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Performs office duties such as answering phones, operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, scale, and stereo/video system.
• Runs errands, including floral delivery, picking up supplies and documents.
• Serves as an usher, parks cars, and performs transportation requirements.
• Drives Funeral Home vehicles for services and to pick up families.
• Ensures refreshments are available (where allowed by law).
• Assists with visitations, memorial and funeral services, including visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Greets and receives client families and other persons entering the office for information and assistance.
• Accommodates the needs of the family during a service and/or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required from time to time.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Previous customer service and/or sales experience preferred.
• Proficiency with MS Office suite and databases preferred; ability and willingness to learn required.
• Certification/Licenses:
  Valid state driver’s license with an acceptable driving record required.

• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behaviors and team player attitude.

Location:

Kissimmee, FL (Postal Code 34741).

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.