Care Management Support Assistant Bilingual

Overview

The Care Management Support Assistant contributes to the administration of care management by providing non‑clinical support in the assessment and evaluation of members’ needs. The role guides members and families toward appropriate resources to maintain optimal wellness, and performs basic administrative, clerical, operational, customer support, and computational tasks. Work is routine and patterned, with decisions limited to defined parameters under close supervision.

• Support the assessment and evaluation of members’ needs and requirements.
• Assist members and families in accessing appropriate care and wellbeing resources.
• Perform routine administrative and clerical tasks, including data entry and document preparation.
• Maintain records and follow established quality standards and timelines.
• Work collaboratively within the care management team under established policies and guidelines.

• Less than 2 years of Microsoft Office experience (Word, Outlook, Excel)
• Administrative support experience in healthcare
• Familiarity with care and wellbeing resources
• Bilingual in English and Spanish
• Passion for improving consumer experiences

• Associate’s Degree
• Excellent customer service and communication skills
• Microsoft Access proficiency

Monday to Friday, 8:00 AM – 5:00 PM. 40 hours per week.

Pay range: $38,000 – $45,800 per year, with eligibility for a bonus incentive plan.

Humana offers medical, dental, and vision benefits, a 401(k) retirement plan, paid time off, parental and caregiver leave, short‑ and long‑term disability, life insurance, and additional wellness opportunities.

Local travel may be required; mileage is reimbursed.

Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, and more. Center Well, a Humana company, focuses on personalized care and integrated health services.

Humana is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. The company also follows affirmative action policies in compliance with Section 503 of the Rehabilitation Act and VEVRAA.