Permit Technician

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Permitting Technician

General Statement of Job
Provides customer service and technical support to the department.

Specific Duties and Responsibilities

Essential Functions:
Greets customers and performs customer service duties as required with courtesy and in a timely manner.

Answers incoming phone calls and responds to emails, providing accurate information or directing inquiries to the appropriate staff person. Greets office visitors and directs them to appropriate office.

Receives and responds to routine inquiries and requests for assistance pertaining to permits, business tax receipt, and other department programs.

Processes and issues building, electrical, mechanical, and plumbing permits; contractor registrations; business tax receipts and renewals, etc.

Collects and verifies all documentation for completeness and compliance with local and stat building codes both residential and commercial building permits.

Collects, records and receipts fees. Balances cash drawer; deposits daily funds.

Schedules building/fire prevention inspections.

Researches and compiles data for staff use, reports, inspections, etc.

Types, prepares, scans, uploads, files, and/or transmits certificates of occupancy, public complaints, ordinances, fee schedules, applications, public notice advertisements, check/refund requests, monthly reports, correspondence, and various records, forms and reports.

Enters and retrieves computer data.

Ensures the proper maintenance of department records, maintains files with efficiency.

Performs general clerical/technical work as required, including but not limited to typing, reports and correspondence, copying and filing documents, faxing information, processing daily mail, etc.

Minimum Education and Training
Requires a high school diploma or general education degree (GED) supplemented by one to two years of related experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Notary Public certification, construction, or building division experience preferred. A Permit Technician Certification is preferred. Must possess and maintain a valid state of Florida driver's license.

Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job.

Minimum Qualifications and Standards Required

Skill Requirements:
Is knowledgeable in the methods, policies and procedures of the Development Services Department pertaining to specific duties of the Permit Technician. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has the ability to comprehend, interpret and apply regulations, procedures and related information.

Has thorough knowledge of modern office practices and technology. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Has excellent bookkeeping, clerical, organizational and customer service skills. Has comprehensive knowledge of the computer and other technical terminology used within the department; has skill in the use of computers for data and word processing. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.

Is skilled in applying a responsible attention to detail as necessary in preparing records, reports and correspondence. Is able to read and interpret a variety of materials pertaining to the responsibilities of the job. Is able to analyze clerical problems and prepare accurate, comprehensive, clear and concise reports and recommendations. Is able to establish effective record-keeping…