Office Manager

Office Manager - Customer Service and Operations

As an Office Manager at the Cake Bake Shop, your primary role will be to oversee administrative employees and various customer service tasks. You will play a crucial role in ensuring efficient operations, exceptional customer service, and effective communication with Disney managers. This role will require you to handle customer service calls, reservations, pre-orders, shipping orders, and a variety of administrative responsibilities.

Here's a detailed description of your job role:

Core Objectives of the Role (this list is not all inclusive) :

• Overseeing employees:
  Office Administrators and publish schedules for office team

• Customer Service:
  Customer service calls, inquiries, and provide excellent support to ensure a positive experience

• Reservations:
  Manage and coordinate reservations efficiently, ensuring availability and accurate booking

• Pre-orders:
  Take and process pre-orders from customers, including handling payment transactions

• Order Fulfillment:
  Assist with shipping and delivery orders, organize pick-up orders, and ensure accurate delivery

• Communication:
  Maintain regular communication with Disney location managers, Warehouse manager, Director of Operations, and Controller addressing any operational concerns and coordinating activities effectively

• Supply Management:
  Monitor and replenish office supplies to ensure a well-equipped and organized workspace

• Partnerships:
  Work closely with our Accounts Manager regarding partnership deals

• Availability:
  Be available to work on weekdays, weekends, accommodating a flexible schedule of 45 hours per week

Qualifications:

• Proficient in Google Workspace applications (e.g., Gmail, Google Docs, Google Sheets) to manage documents, emails, and schedules effectively

• Maintain a high level of professionalism in all interactions with customers and colleagues, and privacy

• Demonstrates the ability to solve customer issues and address operational challenges effectively

• Be a self-starter, able to work independently and take initiative when necessary

• Experience in maintaining inventory and managing office supplies

• Pays close attention to detail in order processing, reservations, and maintaining records

• Possesses strong written and verbal communication skills to interact with customers and internal teams effectively

This role is crucial in ensuring smooth office operations, excellent customer service, and efficient communication with the Disney’s Boardwalk managers. Your ability to manage a diverse set of tasks and your dedication to maintaining a well-organized office will contribute significantly to the success of the organization.