Onsite Licensed Community Manager-Accepting Applications

Job Title

Accepting applications for onsite communities in Winter Garden, Parrish and East Orlando

Teamwork – Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.

Communication
- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings. This skillset of communication should be one of your top priorities.

Architectural Requests
- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.

Facilities Management and Maintenance
- Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service. Ensure the standards of the community and maintenance are followed.

Vendor Management
- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Customer Service
- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security
- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.

Special Projects – Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

Knowledge and

Skills:

• Working knowledge of federal and state laws governing the operation of community associations.
• Good working knowledge of the community's governing document and rules and how to adhere to those requirements.
• Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
• Superior communication, and networking ability.
• Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
• Strong organizational and conflict resolution skills. Organization is the key to the success of this role.
• Computer skills in Windows Suite and Community Association Software.

Minimum Qualifications:

• 3+ years of experience within the community association industry within managing communities required, preferably Master/Sub.
• Must have a valid driver's license and current vehicle liability insurance and must have a valid Florida Community Association Manager License
• Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
• Vantaca experience highly preferred.