Program Manager - WIOA

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Full Time Management Kissimmee, FL, US

Salary Range: $60,000.00 To $65,000.00 Annually

Performs mid-level leadership work by managing the performance and integrity of a specific program. This role is responsible for identifying, developing, implementing, and monitoring strategies and standard operating procedures to ensure program success. The Program Manager coordinates with other management staff to maintain high operating standards and to oversee programmatic functions related to compliance, performance, and staff training. This position requires extensive expertise in specialized functions within workforce development, enabling the development of efficient, innovative methods to advance Career Source Central Florida’s strategic business objectives.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Assists with planning and developing workforce training programs, ensuring compliance with applicable local, state, and federal policies and statutes while focusing on business-first and holistic customer service model

Review staff work to ensure adherence to established guidance, policies, and procedures, as well as to assess the effectiveness of training and compliance with program standards.

Conduct quality reviews of program activities, providing insights to improve program integrity and address any compliance gaps.

Maintain comprehensive knowledge of local, state, and federal regulations governing workforce programs to ensure program integrity and regulatory compliance.

Facilitate training sessions and provide technical assistance to staff on program policies, aiding in the implementation of procedures to enhance program efficiency and compliance.

Develop and continuously update standard operating procedures (SOPs) and policies that align with regulatory requirements, ensuring clarity and consistency in program delivery.

Collaborate with the Senior Program Integrity Manager to evaluate existing policies and procedures, recommending adjustments or new policies to improve program effectiveness and compliance.

Create frameworks for policy communication and education, ensuring that staff fully understand and consistently apply procedures in line with compliance standards.

Other tasks and duties as assigned

Supervision Received - Work is performed independently with moderate latitude for the use of initiative and independent judgment.

Supervision Performed – Supervises others.

Associates Degree from an
* accredited institution in business administration, human resources or a related subject; supplemented by four (4) years’ experience in workforce development; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:

• High School Diploma or GED combined with at least six (6) years related experience
• Bachelor’s Degree or equivalent coursework from an accredited institution in a related field combined with at least two (2) years related experience.

Position is required to attain state-required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.

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