Reservations Agent

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests

Location: Kissimmee, FL

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.

• Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
• Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
• Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
• Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
• Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields. Timeshare, hotel, or travel agent experience strongly preferred.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish speaking a plus.
• High school diploma preferred.
• Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.

Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you.