Membership Support Specialist

## Description Located in Central Florida just minutes from Walt Disney World, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named  2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus;

a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.
** Job Title**:
Membership Administrative Assistant
** Location**:
Kissimmee, FL
** FLSA Status**:
Non-Exempt Only candidates that meet the below qualifications will be considered
** Job Responsibilities
*** Act as greeter and information source to current members, prospects, guests and the general public via phone, email, and in person about the Club and amenities.
* Provide genuine, personalized service in a professional and courteous manner.
* Maintain member relationships and assist in day-to-day member inquiries and correspondence.
* Welcome new members and issue membership cards.
* Compile and distribute membership information packets.
* Provide administrative support for the Membership Team.
* Assist with member events as needed including attending member events.
* Track and bill fees related to amenity passes, guest wristbands.
* Obtain and update payment information; follow-up on delinquent accounts including sending required documentation.
* Design, compile, and distribute membership communications, including newsletters, e-blasts, social media, and promotional materials.
* Monitor the inventory of office supplies.
* Attend all required meetings and trainings.
* Perform other duties as assigned by leadership to meet business needs.
* Adhere to all company policies, safety procedures, and brand service standards.## Qualifications
* Must be 18 years of age or older
* Administrative experience of at least 1 year is required. Private/Club operations experience is preferred.
* Excellent verbal, telephone, and written skills.
* Strong organizational, multi-tasking, and time management abilities.
* Excellent computer and technology skills with strong attention to detail
* Comfortable working independently with minimal supervision.
* Professional demeanor and excellent customer service skills
* Comfortable to perform the essential functions of the role in various types of Florida weather conditions including:  sunshine, heat, and rain.
* Strong problem-solving skills and sound judgment
* Must be proficient with Microsoft software
* Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
* English and Spanish language proficiency is required to perform the essential functions of this position
* Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

* Note:

This job description serves as a general overview and may be subject to change based on organizational needs and requirements.
** Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the     If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to
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