Service Advisor Assistant

About the Role:

The Service Advisor Assistant plays a crucial role in supporting the service department by ensuring smooth communication between customers and service technicians. This position is responsible for assisting in scheduling service appointments, managing customer inquiries, and maintaining accurate service records. The assistant helps facilitate a positive customer experience by providing timely updates and coordinating service workflows efficiently. By supporting the Service Advisor, this role contributes to the overall operational efficiency and customer satisfaction of the service department.

Ultimately, the Service Advisor Assistant helps ensure that vehicle maintenance and repair services are delivered promptly and professionally.

Qualifications:

• High school diploma or equivalent.
• Clear motor vehicle record, and ability to move customer vehicles if necessary
• Basic computer proficiency, including experience with scheduling software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Customer service experience or background in a client-facing role.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience working in an automotive service environment.
• Familiarity with automotive terminology and service processes.
• Proficiency with dealership management systems or CRM software.
• Bilingual abilities to assist a diverse customer base.

Responsibilities:

• Assist in scheduling and confirming service appointments with customers.
• Greet customers and respond to initial service inquiries via phone, email, or in person.
• Maintain accurate and organized service records and documentation.
• Communicate service status updates to customers and escalate issues to the Service Advisor as needed.
• Coordinate with service technicians to track vehicle repair progress and parts availability.
• Support the Service Advisor in managing workflow and customer follow-ups.
• Handle administrative tasks such as processing service orders and billing support.
• Calling in claims
• Handling internal repair orders for sales "we owe" customers

Skills:

The Service Advisor Assistant uses strong communication skills daily to interact clearly and professionally with customers and team members, ensuring all parties are well-informed. Organizational skills are essential for managing appointment schedules, service records, and follow-up tasks efficiently. Proficiency with computer software enables the assistant to handle scheduling, documentation, and billing processes accurately. Problem-solving skills help address customer concerns promptly and escalate issues appropriately to maintain service quality.

Additionally, interpersonal skills foster a positive environment that supports teamwork and enhances the overall customer experience.