Tour Reception Coordinator – Orlando
Job in
Kissimmee, Osceola County, Florida, 34747, USA
Listed on 2026-08-05
Listing for:
Capital Vacations
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Tour Reception Coordinator
Now Hiring Full Time Starting Pay 2000 per Hour Capital Vacations is looking for a friendly organized and customer focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience. If you enjoy working with people, thrive in a fast paced environment and have strong administrative and customer service skills.
What We Offer- Starting Pay 2000 per hour
- Medical, Dental & Vision Insurance
- 401k
- Paid Time Off
- Employee Travel Perks & Resort Discounts
- Paid Training
- Career Growth Opportunities
As a Tour Reception Coordinator you’ll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams and ensure every guest receives outstanding service from the moment they arrive.
Responsibilities- Welcome and check-in guests for their scheduled tours
- Assist guests with payments, reservations and general resort information
- Answer incoming phone calls and provide exceptional customer service
- Prepare daily tour reports and communicate updates to Sales Leadership
- Coordinate with Sales Managers regarding owner gifts and tour logistics
- Monitor tour counts and update leadership throughout the day
- Maintain a clean, organized and professional reception area
- Support administrative projects and other duties as needed
- High School Diploma or GED required
- Previous administrative, receptionist, front desk or customer service experience preferred
- Bilingual English/Spanish preferred
- Strong communication and organizational skills
- Professional, friendly and detail oriented
- Ability to multitask in a fast paced environment
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