Assistant Manager of Recreation - Food

Assistant Manager of Recreation - Food & Fun

Job Category
:
Resort Operations

Requisition Number
: ASSIS
020532

• Posted :
  February 17, 2026
• Full-Time

Orange Lake Resort

8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

As the Assistant Manager of Recreation - Food & Fun, you will play a key leadership role in driving operational excellence, developing team members, and delivering exceptional guest experiences across all recreation and entertainment outlets such as Cabana Rentals, Arcade, Fitness center, Outdoor Amenities (Fun Zone), Golf cart Rentals, miniature putt-putt courses and more. This position brings the brand promise to life by leading daily operations, supporting the Head of Recreation – Food & Fun, and serving as a guest advocate to ensure high‑quality amenities and engagement offerings.

Success in this role is measured by team performance and guest satisfaction, including onsite and post‑stay survey results.

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our Club Go Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Hiring, training, coaching and scheduling of assigned team members. Development of PDPs, evaluation and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning.
• Demonstrate leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
• Assist with managing the daily execution of well‑defined activities and entertainment strategies and programs developed by others. Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
• Execute pre‑defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
• Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections.
• Provide direction and leadership to supervisors and recreation associates.
• Foster a culture of accountability, teamwork, and guest‑centric service.
• Support succession planning and team development initiatives.

QUALIFICATIONS:

• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast‑paced setting
• Demonstrated professional verbal and written communication and presentation skills.
• Novice level mastery of Microsoft Office products.
• Driving record must qualify to drive company owned vehicles.

Certifications

• CPR/First Aid certification preferred.
• Must be at least 18 years old with a valid driver’s…