Seasonal Manager Duty - H2O Water Park

JOB TITLE: Seasonal Manager on Duty

REPORTS TO: Director of Operations

DEPARTMENT: Operations

FLSA STATUS: Hourly Non-Exempt

• Serve as the primary operational leader on duty, ensuring daily park operations run smoothly, efficiently, and in alignment with company standards.
• Actively engage with guests throughout the park to enhance guest satisfaction, resolve concerns, and create memorable experiences through proactive service and "surprise and delight" moments.
• Lead guest recovery efforts, including handling escalated guest concerns, service failures, and incident follow-up with professionalism, empathy, and sound judgment.
• Provide visible leadership on the park floor, setting the standard for guest service, professionalism, and teamwork.
• Work closely and collaboratively with all park departments to ensure consistent execution of operational standards and exceptional guest service.
• Partner with operations teams to minimize attraction downtime, maximize throughput, and ensure safe operation of all attractions.
• Communicate effectively with leadership and frontline teams regarding operational updates, closures, weather decisions, and guest impacts.
• Collaborate with the Sales Representative to ensure all group guests receive a seamless arrival experience and a high level of service throughout their visit.
• Ensure the highest levels of safety are maintained by adhering to OSHA regulations, local health and safety codes, legal requirements, and company safety and security policies.
• Promote and enforce safe work behaviors among all team members to maintain a safe environment for both guests and employees.
• Conduct daily and frequent site inspections to ensure standards of safety, cleanliness, courtesy, and operational efficiency are consistently met.
• Comfortably and confidently make operational decisions regarding attraction closures, weather-related delays, and emergency situations in the best interest of guest and employee safety.
• Ensure all incidents are properly documented, including First Aid reports, incident reports, and other required operational documentation.
• Respond to operational challenges, guest incidents, weather events, and emergencies with calm, decisive leadership.
• Serve as the point of contact for escalated operational decisions, including ride closures, weather calls, evacuations, and guest communication.
• Ensure timely, accurate communication to guests and team members during incidents or operational changes.
• Provide consistent leadership, a positive attitude, and an unwavering commitment to execution and accountability.
• Support, coach, and guide frontline supervisors and team members as needed to ensure high performance and morale.
• Represent the park and company professionally at all times while on duty.

• Ensure accurate collection and completion of all required reports and operational documentation.
• Assume additional duties and responsibilities as assigned to support park operations and business needs.

Must be at least 18 years of age

Education:

Bachelor's degree preferred, or four (4) years of equivalent experience in operations, hospitality, or guest services within a themed entertainment environment

Experience:

at least 2-3 years of progressive growth and management experience in the entertainment/hospitality industry preferred.

• Must possess a valid driver's license.
• Must possess working knowledge of MS Office applications including Word and Excel.
• Ability to succeed in a fast-paced, evolving environment.
• Must be able to work varied shifts, including evenings, holidays, overnight events, and weekends.
• Must be able to maintain positive, respectful relationships and work effectively with all internal and external constituencies, including team members, community leaders and senior management.
• Must have the ability to lead people and maintain a visible leadership role in appropriate industry, community, and business organizations; demonstrated ability to establish credibility throughout the organization, management, and team members.
• Must have highly developed interpersonal, verbal, and written communication skills, including presentation skills; ability to communicate clearly, concisely, and persuasively.
• Must have a proactive, goal-oriented, can-do attitude.
• Be able to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrated ability to take initiative and execute to accomplish strategic objectives.
• Must be flexible and have the ability to handle multiple priorities simultaneously; willingness to travel and maintain a flexible work schedule to meet various demands for multiple concurrent projects.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk or stand for extended…