Front Desk Agent

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

The ideal candidate is going to be dynamic and dedicated Front Desk Agent.

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
• Greet guests by name
• Ensure that all guests feel welcomed to the property
• Register guests and assign rooms
• Conduct check-in and check-out processes
• Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
• Handle cash, credit card, and other financial transactions.
• Post charges such as room, food, wine to ledger.
• Compute or adjust bill, collect payment, and make changes for guest.
• Other duties as assigned.

1+ year of Customer Service Experience

1+ year in Hospitality or similar experience

Bilingual is a plus