Assistant General Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

The Assistant General Manager leads the overall operation and drives the service culture throughout all departments of the hotel ensuring all guests receive a personalized experience that exceeds their expectations.

• Oversee and direct the daily operations for the Front Office, Maintenance, Housekeeping, and Food & Beverage departments
• Designs and implements systems and procedures to ensure that operations are in line with the property
• Responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff. Responsible for design and implementation of training programs for departments to exceed standard service and operational standards as set by Hotel Brand and Carter Hospitality Group
• In conjunction with General Manager, develops and implements strategies to ensure seamless service delivery while maximizing revenue and managing costs
• Recruits, supervises and develops the performance of all employees operating departments including:
  Front Office/PBX/Guest Services, Housekeeping, Food & Beverage, and Maintenance, to ensure the highest levels of guest and employee satisfaction in a cost efficient manner
• Assists the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process
• Manages all third-party relationships to ensure seamless service delivery
• Approaches all encounters with guests and employees in an attentive, friendly, courteous and service orientated manner
• Maintains high standards of personal appearance and grooming, in compliance with company standards
• Complies and ensures adherence to Carter Hospitality standards and regulations to encourage a safe and efficient hotel operation
• Ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the guest services, engineering, accounting, sales, food & beverage, and housekeeping departments
• Communicates and or corrects the deficiencies in these departments in conjunction with the supervisor on duty
• Works with all department heads to gain a good understanding of each position and how it affects the operation of the hotel
• Assists the General Manager as needed in the revenue generations programs
• Participates in the sales effort by meeting on site contacts for evening functions, greeting important clients and participating in sales calls with the sales teams members
• Assists the General Manager in the development and training of hourly employees.
• Attends all management meetings as scheduled by the General Manager
• Assists in creating an environment where employees make empowered decisions to ensure the guest satisfaction
• Follows up on all guest related issues to ensure they are resolved and that the guest is satisfied
• Assists the General Manager with the creation of financial reports as required by the corporate office
• Meets all corporate imposed deadlines as well as those imposed by the General Manager
• Ensures training in service standards is taking place in each department
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Assists in any end of month procedures as delegated
• Ensures compliance with preventative maintenance and deep clean programs through the daily inspections of rooms with the housekeeping manager and chief engineer
• Learns, understands, refers to, and enforces the Standard Operating Procedures in all operating departments
• Ensures that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all team members
• Maintains a professional working relationship and promote open lines of communication with managers, employees and all departments.
• Supports operating departments during peak periods
• Be in public areas during peak times, greeting guests and offering assistance as needed.
• Assists in the monitoring of all group and timeshare blocks and rates, ensure accurate billing
• Monitors inventory daily and ensure close outs on OTAS and websites occur in a timely manner
• Compiles promotions for OTAS based on the business peaks and troughs
• Builds rate plans as required within the PMS systems
• Monitors unit usage in vacation rental program to ensure even distribution of revenues
• Builds relationships within the community to improve vacation rental participation
• Assists GM and CAM with the association management, as required by property
• Assists CAM with association maintenance team management, as required by property
• Adheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazards
• Monitors out…