Operations Manager

DESCRIPTION COMPANY OVERVIEW

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:

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End-to-End Operations
:
Manage property readiness, guest satisfaction, and brand standards across all operations departments

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Leadership & Team Building
:
Guide, train, and motivate a cross-functional team to deliver excellence every day

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Elevated Experiences
:
Create memorable stays through concierge services, showcase‑ready homes, and prompt issue resolution

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

Some of what you’ll be doing:

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge

• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase‑ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly
  * Fair warning: our standards are pretty high

• Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships

• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay

• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.

• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues

• Accurately report/log key information and actively engage with online feedback

• Participate in after‑hours management duties and attend scheduled meetings

• Tackle additional projects as requested

• Progressive experience in vacation rental or hotel operations

• Proven leadership with strong time management, communication, and organizational skills

• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses

• Team player, we all wear many hats

• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors

• Ability to work independently under pressure, prioritize tasks, and handle a fast‑paced environment with a sense of urgency

• Meticulous attention to detail

• Basic maintenance abilities

• Reliable transportation & flexible schedule – weekends & holidays required

• Ability to lift up to 50 lbs.

Annual Salary: $65,000 - $75,000 based on experience

• Competitive salary

• Generous time off policy – after all, we’re in the vacation business!

• Casual Dress

• Mac Workstation

• Happy Hour

• Company Vehicle

• Paid Day Off On Your Birthday For Quarterly Volunteer Work

• Universal Annual Pass

• Fun Work Environment