Housekeeping Manager

Job Details

Job Location:

Give Kids The World - Kissimmee, FL 34746

Position Type:
Full Time

The Housekeeping Manager supports the Executive Housekeeper in leading a consistent, safe, and mission‑focused housekeeping operation across the Village. This role is responsible for the daily readiness of villas and assigned housekeeping areas, with direct leadership of Housekeeping Attendants, Housekeeping Leads, Upholstery Maintenance Attendants, and Housepersons. Through strong daily oversight, inspections, coaching, and follow‑through, the Housekeeping Manager helps ensure villas are clean, safe, well‑maintained, stocked, and show‑ready so wish families experience the care, comfort, and reliability they expect from the Village.

• Lead the daily housekeeping operation for villas, assigned areas, and related back‑of‑house spaces, ensuring work is prioritized, assigned, inspected, and completed to Village standards.
• Ensure villas are cleaned, stocked, inspected, and prepared to meet Village standards for safety, cleanliness, presentation, and guest arrival readiness.
• Prioritize villas show readiness by identifying maintenance, cleanliness, safety, and presentation concerns before they affect the guest experience.
• Use housekeeping systems, inspection tools, work orders, email, and other technology to track villa status, follow up on open items, and communicate operational needs.
• Work with leaders in other departments to solve operational issues, remove barriers, and support timely resolution of villas, guests, staffing, supplies, or service‑related concerns.
• Partner with Engineering, Guest Services, Support Services, and other Village teams to support timely room readiness, special requests, volunteer projects, Village events, and operational priorities.

• Provide direct leadership, coaching, training, and accountability for Housekeeping Attendants, Housekeeping Leads, Upholstery Maintenance Attendants, Housepersons, and other assigned Housekeeping storytellers.
• Conduct regular 1:1 meetings with storytellers to reinforce expectations, address concerns, support development, and maintain alignment with department objectives.
• Set clear daily priorities, assign work, monitor progress, and follow up to ensure work is completed safely, consistently, and on time.
• Coach storytellers on quality standards, productivity, safety practices, guest‑service expectations, department objectives, core values, and mission‑centered behaviors.
• Support performance documentation, recognition, corrective coaching, team communication, and annual review preparation in partnership with the Executive Housekeeper.
• Support other Housekeeping leaders during absences, peak operating periods, special projects, or as needed to ensure continuity of leadership and department coverage.

• Train storytellers on villas cleaning standards, safety procedures, guest‑readiness expectations, equipment use, chemical handling, and department processes.
• Reinforce consistent execution of housekeeping procedures across shifts, teams, and assigned areas.
• Identify gaps in training, process, staffing, tools, or supplies and recommend practical improvements to the Executive Housekeeper.
• Use inspection results, guest feedback, work‑order trends, and team observations to improve quality, efficiency, and accountability.
• Promote teamwork, pride in workmanship, and a culture of continuous improvement that supports the Village mission.

• Conduct routine inspections of villas, equipment, storage areas, and work practices to ensure safety, cleanliness, and…