Ice! Christmas Seasonal Assistant Manager - Operations; NE

Position: ice! Christmas Seasonal Assistant Manager - Operations (NE)
** Additional Information
** ice! an Immersive Christmas Experience Seasonal Opportunity

** Job Number*
* ** Job Category
** Golf, Fitness, & Entertainment

** Location
* * 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United States
VIEW ON MAP ()

** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Pay Range:**  $25.77-$27.69 per hour

** Bonus Eligible:
** Y

** JOB SUMMARY*
* Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

** CANDIDATE PROFILE*
* ** Education and Experience*
* - High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.

OR

- 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

** CORE WORK ACTIVITIES*
* ** Assisting in Managing Meetings and Special Events Operations and Budgets*
* - Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

- Researches and analyzes new products, pricing and services of competition.

- Assists in apprising property of all groups that will impact property operations.

- Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.

- Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.

- Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.

** Managing Profitability*
* - Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

- Creates opportunities to upsell during event planning.

- Assists in managing department controllable expenses to achieve or exceed budgeted goals.

- Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.

** Ensuring Exceptional Customer Service*
* - Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

- Sets a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Responds to and handles guest problems and complaints.

- Empowers employees to provide excellent customer service.

- Verifies employees understand expectations and parameters.

- Strives to improve service performance.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

** Managing and Conducting Human Resources Activities*
* - Interviews, selects and trains employees.

- Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

- Provides for the safety and security of the employees or the property.

- Monitors employee attendance and records absences/tardiness.

- Helps direct supervisors to achieve their own development goals.

- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment…