F&B Manager

Job Details:

Job Location:

7593 GATHERING DRIVE - KISSIMMEE, FL, Position Type:
Full Time, Salary Range: $62000.00 - $64000.00

Salary/year, Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.

• Support the Director of Outlets in overseeing day-to-day food and beverage operations throughout the resort, including opening and closing procedures, staffing, side work, POS procedures, and shift execution.
• Maintain a visible presence during operating hours to monitor service, support staff, and address operational needs.
• Ensure food and beverage outlets consistently meet Reunion Resort standards for service, cleanliness, presentation, safety, and guest experience.
• Conduct and/or participate in pre-shift meetings to communicate business levels, specials, events, service expectations, and operational priorities.
• Monitor guest and member experiences and promptly address concerns to achieve appropriate service recovery.
• Monitor staffing and labor throughout the shift and make appropriate adjustments based on business volume.
• Ensure new and existing ACES are properly trained on service standards, menu knowledge, responsible alcohol service, POS procedures, sanitation, and applicable departmental procedures.
• Promote a positive, professional, respectful, and team-oriented work environment.
• Ensure compliance with company policies, departmental procedures, attendance expectations, and uniform and grooming standards.
• Monitor food and beverage quality, presentation, portioning, and consistency in partnership with culinary leadership.
• Assist with inventory management, product controls, ordering, receiving, and proper storage as assigned.
• Ensure all financial transactions, POS activity, comps, discounts, and closing procedures are completed accurately and in accordance with resort policies.
• Maintain knowledge of menus, beverage offerings, promotions, resort activities, special events, and other information necessary to effectively support guests and ACES.
• Assist with special events, holidays, high-volume periods, and other resort activities requiring food and beverage support.
• Complete reports, administrative responsibilities, and other documentation accurately and timely.
• Perform other duties and responsibilities as assigned by the Director of Outlets.

• Minimum of 3-5 years of progressive food and beverage experience, preferably within a resort, hotel, private club, or high-volume hospitality environment preferred.
• Degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field preferred.
• Ability to effectively lead employees and maintain positive working relationships across multiple departments.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to handle guest and member concerns professionally and make sound service-recovery decisions.
• Understanding of food and beverage financial performance, including labor costs, cost of goods, inventory, waste, revenue, and other operating expenses.
• Proficiency with POS systems and basic computer applications; experience with hospitality management systems preferred.
• Food safety certification required or ability to obtain certification within the timeframe established by the resort.
• Responsible alcohol service certification required or ability to obtain certification as required.
• Must be available to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to work in indoor and outdoor food and beverage environments.
• Ability to bend, reach, push, pull, and lift items associated with food and beverage operations.
• Ability to lift and/or move up to 30 pounds, with or without reasonable accommodation.
• Ability to work in a fast-paced hospitality environment that may include exposure to heat, cold, noise, and varying weather conditions.

Note:

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