Customer Support Technician

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at  to know more .

Education:

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Experience:
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Primary Job Duties/ Tasks:

• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
• Assist in coordinating audio-visual setup and video conference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Participate in team projects, meetings and assignments.
• Responsible for reading and following the Department's Procedures and Policies.
• Responsible for understanding and enforcing the Department's Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.