Desktop Support

Overview

Job Summary: Scope of Work

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. Install, configure, and troubleshoot audio-visual and video conference equipment as assigned. Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.

Travel between FDOT locations required 25% – 40%.

Location: Kissimmee, Florida

Job Type: Contract

Salary: $25 – 28 per hour

Work Hours: 8am to 5pm

• Provide computer and user support including installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% – 40%.
• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources, including desktop, laptops, printers, and mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
• Assist in coordinating audio-visual setup and video conference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Participate in team projects, meetings and assignments.
• Read and follow the Department’s Procedures and Policies; understand and enforce the Department’s Policies and Procedures.
• Document solutions to technology issues and travel to remote sites to resolve IT-related issues or deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs. and climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

Education

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in information technology-related coursework from an accredited college or university with at least 25% of the completed coursework in information technology-related courses.

Experience

Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

General Knowledge,

Skills and Abilities

(KSAs)

• Initiative:
  Comprehend assignments, organize workload, and meet deadlines with little direction; monitor and analyze situations to determine next steps.
• Communication:
  Clear written and verbal communication; effective listening and information processing.
• Customer Service:
  Ability to assess customer needs and provide information or assistance to satisfy expectations or resolve problems.
• Decision Making:
  Make sound, well-informed decisions using critical thinking and analysis.
• Flexibility:
  Adapt to change, new processes, and new information; give and receive constructive criticism and maintain relationships.
• Interpersonal:
  Courtesy and professionalism in interactions.
• Leadership:
  Motivate and guide others; adapt leadership style as needed.
• Problem Solving:
  Identify, evaluate, and recommend actions with sound judgment.
• Team Building:
  Collaborate effectively as a team member toward common goals.
• Quality Assurance:
  Apply quality ideologies, techniques, and tools to practice quality assurance.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Randstad Digital is committed to welcoming people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.