Customer Support Technician

Description

Position Summary:

Responsible for supporting all user facing technology hardware and software systems for a remote location approximately 60 miles (Auburndale, FL) from Florida's Turnpike Headquarters (Ocoee, FL). Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. High visibility role supporting agency VIP meetings and executive stakeholders.

Frequent travel to other FDOT offices and remote locations is required.

Job Responsibilities:

- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners - Assists in coordinating audio/visual setups and video conferencing support - Perform pre-meeting audio/visual system checks and provide live support for executive and VIP meetings - Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

- Collaborate and assist with other areas of the IT department on projects and initiatives - Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday - Participate in after-hours (evening & weekend) on-call rotation - Frequent travel to FDOT offices and/or remote locations to provide support required - Perform other duties as assigned - Ability to lift 50 pounds

Skills

Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual

Top Skills Details

Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual

Additional

Skills & Qualifications

IT Enterprise experience is required - Audio/Visual equipment knowledge (Microsoft Teams Rooms certified equipment) - Virtual Meeting Applications (Microsoft Teams, Zoom, GoTo, etc) - Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM - Willingness and ability to travel frequently; valid driver's license and reliable transportation required - High school diploma or equivalent; certifications preferred.

- Microsoft 365 Certified, CompTIA A+ or Network+, Teams Rooms or AVIXA fundamentals - Ability to learn new systems and software in a fast-paced environment.

- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

- Ability to manage multiple priorities and work independently or as part of a team.

- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Education:

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Kissimmee, FL.

Pay and Benefits

The pay range for this position is $32.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kissimmee,FL.

Final date to receive applications

This position is anticipated to close on Feb 25, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We…