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ITSM Architect , ZenDesk Enterprise : W2
Job in
Kissimmee, Osceola County, Florida, 34747, USA
Listed on 2026-04-20
Listing for:
HARAMAIN SYSTEMS INC.
Full Time
position Listed on 2026-04-20
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Support, Systems Analyst
Job Description & How to Apply Below
Overview
Role: ITSM Architect, Zen Desk Enterprise W2 Role
Location:
Bloomington, MN, Kissimmee, FL
Long term contract
Responsibilities- Architect & Implement ITSM Solutions:
Lead the design, buildout, and enhancement of Zen Desk at an enterprise scale. Define ITSM workflows, automation, and service catalogs aligned with organizational needs. - CMDB Integration
- Incorporate and manage a Configuration Management Database (CMDB) within Zen Desk.
- Ensure accurate asset and configuration tracking across IT infrastructure.
- Tool Integration & Optimization:
Integrate Zen Desk with Device
42 or similar asset management/discovery tools. - Streamline processes for incident, problem, change, and asset management.
- Enterprise SME Leadership:
Serve as the Subject Matter Expert (SME) for Zen Desk enterprise implementations. Provide guidance on best practices, scalability, and long-term sustainability.
- End-to-End Ownership
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
- Enterprise-level Zen Desk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands-on experience with CMDB design and integration.
- Familiarity with Device
42 or comparable tools for asset discovery and management. - Ability to work autonomously, driving projects from concept to completion.
- Excellent communication and documentation skills for technical and non-technical audiences.
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