ITSM Solutions Architect , ZenDesk :W2

Role

ITSM Architect, Zen Desk Enterprise W2 Role

Bloomington, MN, Kissimmee, FL

Long‑term contract

• Architect & Implement ITSM Solutions:
  Lead the design, buildout, and enhancement of Zen Desk at an enterprise scale.
• Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
• CMDB Integration:
  Incorporate and manage a Configuration Management Database (CMDB) within Zen Desk; ensure accurate asset and configuration tracking across IT infrastructure; integrate Zen Desk with Device
  42 or a similar asset management/discovery tool; streamline processes for incident, problem, change, and asset management.
• Enterprise SME Leadership:
  Serve as the Subject Matter Expert (SME) for Zen Desk enterprise implementations; provide guidance on best practices, scalability, and long‑term sustainability.
• End‑to‑End Ownership:
  Operate independently to deliver architecture, configuration, testing, and deployment; partner with stakeholders to gather requirements and translate them into technical solutions.

• Enterprise‑level Zen Desk implementation experience (must‑have).
• Strong background in ITSM frameworks (ITIL v3/v4 preferred).
• Hands‑on experience with CMDB design and integration.
• Familiarity with Device
  42 or comparable tools for asset discovery and management.
• Ability to work autonomously, driving projects from concept to completion.
• Excellent communication and documentation skills for technical and non‑technical audiences.