IT Specialist

ABOUT THE ROLE

NDM Hospitality is hiring an IT Support Specialist to join the on-site technology team at the Margaritaville Resort Orlando complex - a premier destination spanning Margaritaville Resort, Sunset Walk entertainment district, and Embassy Suites.

This is a weekend-anchor role for someone who moves quickly, works independently, and takes pride in keeping a world-class guest experience running without a hitch. You'll be the boots-on-the-ground IT resource across all three properties during high-traffic weekend operations, reporting directly to the Complex IT Manager.

• Resolve hardware, software, and connectivity issues for hotel staff across all three properties via tickets, phone, and walk-ups
• Set up, maintain, and swap out workstations, printers, handhelds, and peripherals
• Document all tickets and resolutions clearly in the service desk system
• Escalate complex issues with full context so senior staff can pick up without delay

• Support POS systems across F&B outlets and Sunset Walk venues - terminal resets, receipt printers, network connectivity
• Provide first-line PMS support for front desk and housekeeping operations
• Maintain guest-facing technology: in-room entertainment, lobby kiosks, digital signage, and resort-wide Wi-Fi
• Support AV setups in meeting rooms and event spaces

• Participate in after-hours maintenance windows for updates, replacements, and infrastructure work
• Assist with new associate tech onboarding - accounts, equipment, and access
• Keep IT equipment rooms and cable infrastructure organized and compliant
• Follow PCI-DSS and IT security protocols across all payment-adjacent systems

• 1–2 years of hands-on IT support experience; hospitality or multi-site environment a strong plus
• Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, Entra )
• Networking fundamentals: IP, DHCP, DNS, Wi-Fi troubleshooting, basic switch/AP support
• Mobile device support (iOS & Android), including MDM-managed devices
• Clear communicator who can translate tech-speak for non-technical hotel staff and managers
• Steady under pressure - full-house holiday weekends don't rattle you
• Self-directed - you own your shift and don't need hand-holding on weekends

• CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900)
• POS platform experience: Micros, Simphony, or Toast
• PMS experience: OPERA, Agilysys, or similar
• Ticketing system familiarity: Connect Wise, Freshdesk, Service Now, or equivalent
• AV support experience in conference or event environments
• Bilingual English/Spanish - a plus in the Orlando market

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.