Library – Technician​/Instructor - Telehealth

Description

The Telehealth Technician serves as the library's dedicated specialist for telehealth services and digital health literacy programming. This position provides non-clinical, technical, and navigational support to County residents seeking to access healthcare through the library's telehealth rooms, while also designing and delivering community education programs that build patrons' confidence and competence in managing their health through digital tools and resources.

Operating strictly within a facilitative, non-clinical role, the Telehealth & Technology Instructor bridges the gap between community members and the healthcare system by removing the technological and digital literacy barriers that too often prevent residents — particularly elderly individuals, those with limited English proficiency, low-income patrons, and people with disabilities — from accessing the care they need. This position also carries shared responsibility for makerspace program support and general technology instruction consistent with the broader Technician/Instructor role.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Prepares telehealth rooms before each appointment, verifying that camera, microphone, speakers, display, and internet connection are functioning properly and that the room is clean, private, and professionally arranged.
• Assists patrons in launching and navigating the telehealth platform (e.g., Zoom for Healthcare, Doximity, MyChart video visit, or equivalent) and confirming audio/video functionality prior to the appointment.
• Helps patrons complete required pre-visit digital intake forms, consent documents, or portal registrations when permitted within the scope of the library's service model.
• Remains available (but outside the room) during telehealth sessions to respond to technical difficulties; re-enters only with patron consent and only to address equipment issues.
• Conducts post-session room reset, including sanitizing surfaces, logging equipment status, and resetting the platform for the next patron.
• Maintains a confidential log of room usage and any equipment issues; reports technical failures to the Lead Technical Specialist promptly.
• Facilitates workshops teaching patrons how to set up patient portal accounts (e.g., MyChart, Follow My Health , etc.) and navigate their features including test results, appointment scheduling, prescription refills, and secure messaging with providers.
• Instructs patrons on how to prepare for a telehealth visit: what to expect, how to describe symptoms clearly, what documents or medication lists to have on hand, and how to follow up afterward.
• Teaches patrons how to evaluate the credibility of online health information sources and distinguish reputable resources (e.g., CDC, NIH, Medline Plus) from unreliable ones.
• Provides guidance on accessing community health resources, prescription assistance programs, and local mental health and social services through digital directories.
• Prepares program and classroom spaces prior to each session and restore all areas to operational order following sessions.
• Provides feedback to the Library Manager on curriculum effectiveness, patron engagement, and instructional materials; recommends improvements based on direct patron interactions.
• Assists with development and revision of instructional handouts, visual aids, step-by-step guides, and digital resources.
• Stays current on developments relevant to telehealth areas through self-directed learning and county-provided professional development.
• Assists the Lead Technical Specialist and Technical Lab Lead with routine equipment maintenance, inventory, and prompt reporting of technical issues.
• Supports library-wide events, outreach activities, and public technology demonstrations as assigned.
• Performs other duties as assigned/necessary which are…